Shipping Policy
Carriers
We use the following carriers to deliver our orders:
FedEx
UPS
Purolator
DHL
Dicom
Canpar
Blissful Drop-offs
Shipping Rates
The shipping rate for your order is determined based on the weight of your products and your location. The shipping cost will be shown before the final checkout page, from where you can proceed or cancel your order.
Back Orders
If an item is on back order, the in-stock items will be shipped first. When the back-ordered item becomes available, it will be shipped at no additional shipping and handling cost.
Returns
All sales of purchased goods are final.
Refunds and Exchanges
- Refunds are issued only when the purchased goods are delivered in a defective form. In such cases, a refund will be processed excluding the shipping fees and card processing fees.
- Exchanges are allowed only in cases of wrong packaging by the vendor and must be requested within 5 days of delivery.